Junior Business Applications Support Specialist

Depends on the interview results
Diya
IT; 50–250 співробітників
Дистанційна робота
Повна зайнятість. Досвід роботи від 1 року. Вища освіта.
Англійська — вище середнього

Technical support for users
English translation
Troubleshooting

Опис вакансії

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

Support and management of the corporate customer communication platform:
- Set up dedicated email accounts for customers.
- Automation rules configuration.
- Provide training and ongoing support for an internal team.
- Reports configuration and delivery.
- Documentation tasks — creating and maintaining an internal wiki.

Support and management of the internal transportation management systems:
- Account management.
- Provide management of access roles and permissions.
- User support.
- Documentation tasks — creating and maintaining an internal wiki.

Qualifications:

English B2+ (Upper-Intermediate).
Experience with business and task management platforms such as Jira, Zendesk, and ClickUp is advantageous.
Experience with low-code or no-code platforms such as Microsoft Power Automate, Bubble.io, and Zapier is advantageous.
Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

What we offer:

Comfortable work environment, remote work.
Schedule based on the round-the-clock support service, but you will primarily work during American business hours.
Competitive salary.
Paid vacation and sick leave.
Healthcare insurance and gym.
Training and valuable experience.
Work in a young and friendly team.
Career opportunities and professional growth.

For a better understanding of who we are and what we are doing, visit our website:

https://diya.pro/

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Junior Business Applications Support Specialist

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