Customer support Project coordinator, call-center QA manager

51 400 – 53 400 грн
Pexly
Телекомунікації, зв'язок; 50–250 співробітників
Дистанційна робота
Повна зайнятість. Досвід роботи від 1 року.

Windows OS User
MacOS setup
Agile
Responsibility
Marketing
Project management
Sales
Work with people
Reporting
Technical support for users
Zendesk

Опис вакансії

Customer support Project Coordinator / Quality Assurance Manager PEXLY is an international company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, data collection and processing, agile sales and marketing support.

We are searching for a Customer support Project Coordinator / QA Manager to join our team. You will be responsible for the onboarding and evaluation of the quality of work of our Customer support agents.

It is a remote full-time position. You can work from home in a comfortable environment

Schedule: Monday — Friday; 10 AM — 7 PM Kyiv Time

What we offer:

Experience in the international company working with people around the globe;
Training will be provided from the company’s side;
Compensation: 1300$ during the probation period (of 2 months) and $1350 + $100 bonus after;
100% remote job;
20 paid days of vacations, 10 paid days sick leaves per year;
Dynamic work in a young team of like-minded people in a progressive business sphere

Your responsibilities:

Onboarding of new agents;
QA check for chats, emails;
Evaluation of agent performance (KPI);
Create strategies to improve support KPIs
Coaching sessions with agents;
Refresher pieces of training (updates, planning, evaluation);
Helping agents with their inquiries;
Assisting agents with critical or non-critical cases;
Control of escalations (validate escalations);
Control of agents' working hours;
Contribute to the team culture in a positive manner;
Report support team’s performance to higher-ups
Keeping training materials up to date;
Excellent knowledge of MacPaw products;
Communication with the L2 MacPaw support team.

You are our perfect candidate if you have:

An professional in remote communications
2 years as project coordinator and with quality assessment experience;
English Upper-Intermediate level;
Experience with Mac and Windows OS will be an advantage;
Experience with Zendesk/Intercom will be an advantage;
Strong problem-resolution skills;
Experience as a Customer Support Representative;
Self-employment. We will sign a contract with you as with independent businessman
You can work from home, don’t be distracted

We will be glad to see you in our team!

Сили оборони шукають різних спеціалістів

Customer support Project coordinator, call-center QA manager

Опис вакансії

Схожі вакансії

Схожі посади для дистанційної роботи

Вакансії в категоріях

Вакансії за містами

Статистика зарплат

Сподобалася вакансія?

Вхід

Підтвердіть вашу ел. пошту

Підтвердіть вашу ел. пошту

Ви успішно зберегли пошук

Гарячі вакансії