Сайт пошуку роботи №1 в Україні
- 32 000 – 36 000 грн
- Vista Trans Holding
Транспорт, логістика; 250–1000 співробітників - Дистанційна робота
- Повна зайнятість. Досвід роботи від 1 року.
- Англійська — вище середнього
- Ініціативність
- Робота з клієнтами
- Програмування
- Робота з базою даних
Опис вакансії
Job Title: Dispatcher(morning shift)
Terms: Full-time
Employment: ФОП, the company covers all taxes and provides a paid training period, 2 weeks of paid vacation annually, 1 week of paid sick leave annually, and birthday leave.
Working Hours: 5/2 shifts, 08.00 — 15.00 (Kyiv time),
Responsibilities:
- Ensure qualitative customer focus and timely addressing of customers' needs, and all roadside assistance services are provided in a timely and efficient manner;
- Develop relevant RA services database targeted to organize and provide timely, adequate, cost-efficient service of vehicles, tow trucks, or mechanics to the location of the stranded truck.
- Oversee the dispatch of roadside assistance technicians to customer locations
- Coordinate with customers to ensure that they are informed of the status of their roadside assistance request
- Maintain accurate, comprehensive, and timely records related to roadside assistance in company systems.
- Track and analyze roadside assistance data to identify areas for improvement
- Develop and implement new roadside assistance programs and initiatives
- Manage the roadside assistance budget
Qualifications:
- Experience in a customer service or operations role preferred
- Strong English skills
- Strong customer service and communication skills required
- Ability to work independently and as part of a team
- Knowledge of the freight industry and roadside assistance programs, Microsoft 360, and company systems required
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