• Гаряча
Vista Trans Holding

Transportation Dispatcher (morning)

  • 32 000 – 36 000 грн
  • Vista Trans Holding

    Транспорт, логістика; 250–1000 співробітників
  • Дистанційна робота
  • Повна зайнятість. Досвід роботи від 1 року.
  • Англійська — вище середнього
Вакансію зараз переглядає 1 шукач. Відгукніться першим!
  • Ініціативність
  • Робота з клієнтами
  • Програмування
  • Робота з базою даних
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Опис вакансії

Job Title: Dispatcher(morning shift)

Terms: Full-time

Employment: ФОП, the company covers all taxes and provides a paid training period, 2 weeks of paid vacation annually, 1 week of paid sick leave annually, and birthday leave.

Working Hours: 5/2 shifts, 08.00 — 15.00 (Kyiv time),

Responsibilities:

  • Ensure qualitative customer focus and timely addressing of customers' needs, and all roadside assistance services are provided in a timely and efficient manner;
  • Develop relevant RA services database targeted to organize and provide timely, adequate, cost-efficient service of vehicles, tow trucks, or mechanics to the location of the stranded truck.
  • Oversee the dispatch of roadside assistance technicians to customer locations
  • Coordinate with customers to ensure that they are informed of the status of their roadside assistance request
  • Maintain accurate, comprehensive, and timely records related to roadside assistance in company systems.
  • Track and analyze roadside assistance data to identify areas for improvement
  • Develop and implement new roadside assistance programs and initiatives
  • Manage the roadside assistance budget

Qualifications:

  • Experience in a customer service or operations role preferred
  • Strong English skills
  • Strong customer service and communication skills required
  • Ability to work independently and as part of a team
  • Knowledge of the freight industry and roadside assistance programs, Microsoft 360, and company systems required

Vista Trans Holding

Транспорт, логістика, 250–1000 співробітників

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