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Будь ласка, надсилайте свої резюме: Senior Community Accountability Officer (Humanitarian) | Mercy Corps Ukraine (ultipro.com)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program Summary

Accountability and Community Accountability Reporting Mechanism (CARM): Accountability to affected populations (AAP) is at the core of Mercy Corps' programing and we are committed to accountability to all our stakeholders, the resources that are entrusted to us, and especially to the people we serve. Mercy Corps takes a participatory approach in engaging with local partners and communities throughout the program design and implementation processes. The Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps' commitment to be accountable to affected populations, to program quality, to integrity, and to enable communities to provide feedback and continuously influence and shape programs. Further, it is a mechanism for the prevention of corruption, fraud, sexual exploitation, and abuse. Mercy Corps' CARM in Ukraine consists of multiple two-way channels and a database system to manage feedback. CARM provides individuals, partner organizations, local groups, and other stakeholders with a way of raising questions, ideas, suggestions, and complaints with Mercy Corps — while also remaining safe and secure and receiving a timely response from our organization.

The Position The Senior Community Accountability Officer (Humanitarian) is a key team member responsible for ensuring adherence Mercy Corps CARM minimum standards for the Humanitarian Programming, including both Mercy Corps and Partners. The Senior Community Accountability Officer will also oversee and support the Resilience CARM team in addressing complex feedback cases, coordinating with the program team and partners, and preparing relevant monthly reports. Additionally, the Senior Community Accountability Officer (Humanitarian) will represent CARM during program progress reviews and other meetings. To ensure Mercy Corps CARM (Community Accountability Reporting Mechanism) standards are met, the Senior Community Accountability Officer will support partners in implementing and enhancing their community feedback systems. If partners lack their own systems, they will use Mercy Corps' CARM system, with the Senior Officer ensuring that partners promote and advertise Mercy Corps CARM channels. All incoming feedback will be managed by Mercy Corps Community Accountability Officers according to the established standard operating procedures.

Essential Responsibilities

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

PLANNING AND IMPLEMENTATION

• Manage the efficiency of the CARM mechanism: ensure context appropriate feedback channels are selected and incorporated into the Resilience programs' activities.
• Coordinate community discussions to determine which feedback channels are appropriate and to ensure that feedback channels are accessible, known, and trusted by the community.
• Oversee CARM Implementation in Humanitarian Programming: Ensure CARM is integrated into all program activities by incorporating it into program planning. Develop and maintain a CARM workplan for the Humanitarian Programming.
• Conduct assessments of partners' CARM mechanisms, and work with partners to enhance and/or establish their own CARM mechanisms
• Develop and ensure the distribution of awareness raising materials and delivery of key messages that inform community members on how to use CARM across all field locations.
• Continuously monitor, review and update program CARM Frequently Asked Questions (FAQs) with the program team.
• Prepare CARM reporting to identify trends in feedback/complaints and develop ways of working with the program teams that promote the use of feedback to inform continuous adjustments and adaptations to programming

MONITORING AND ADAPTION

• Monitor intervention sites, with help from program staff, to ensure that feedback channels are functioning, and learning and improvement opportunities are identified and implemented.
• Review dashboard reports with the Community Accountability Manager, on Monitoring, Evaluation, and Learning (MEL) data related to CARM to identify trends in feedback and complaints, which can then be presented to the program team to facilitate adjustments and adaptations to programming.
• Develop, implement, and monitor action plans to improve CARM utilization and effectiveness — such as plans to remove barriers preventing participation by marginalized groups and ways to reduce average case closure times. TEAM MANAGEMENT
• Supervise and support the CARM team assigned for the Humanitarian Programming.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one-on-ones and performance reviews.
• Participate in the recruitment and onboarding process of new CARM staff
• Assist CARM team members with information, tools, and resources to improve performance and reach objectives.

CAPACITY DEVELOPMENT / SHARING

• Train and mentor Community Accountability Officers, in ways that align with our capacity development strategy
• Help to implement capacity sharing plans with all partner organizations who are transitioning, with Mercy Corps' support, to managing their own CARM systems

Minimum Qualification & Transferable Skills

• Bachelor’s degree in an area related to social science and humanities (sociology, anthropology, psychology, etc.), social work, IT, education, or other related fields is preferred
• Candidates with previous professional experience in customer service, market research, project management, IT, or other related areas are encouraged to apply.
• Excellent listening, interpersonal, communication and networking skills; and the ability to work with diversified populations.
• Experience in an international or local Non-Governmental Organization (NGO) is an asset.
• Experience in remote data collection, and data management.
• Excellent computer skills: proficiency in MS Office package, and strong knowledge of database management is required.
• Ability to work in a fast-paced emergency response environment and adapt to the rapidly evolving context as necessary.
• High level of self-awareness and self-development with the maturity to deal with constructive feedback.
• Fluency in Ukrainian is required. Proficiency in Russian and English is preferred.

Success Factors: The successful Senior Community Accountability Officer will have good communication and interpersonal skills, good attention to detail, and a high level of commitment and self-motivation. They will effectively collaborate with Mercy Corps stakeholders, respecting and valuing diversity regardless of race, religion, ethnicity, abilities, or gender. S/he will be highly motivated, and capable of working with or without direct supervision.

Other factors include:

• The ability to work under pressure.
• Willingness and ability to quickly learn new information/concepts and implement them.
• Strong team player with initiative and positive attitude towards problem solving.
• A learning approach to work with excellent capacity building skills.
• Attention to detail and patience to double check data results.
• Self-starter, multi-tasker, solution-seeker, and innovator.

Living Conditions / Environmental Conditions

During the field trips living conditions will be adjusted to the field conditions.

Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([apply]).

Тільки попередньо відібрані кандидати будуть запрошені на співбесіду.

Ласкаво запрошуємо осіб з інвалідністю та ветеранів відгукнутись на цю посаду.

Mercy Corpsстворило робоче місце для працевлаштування осіб з інвалідністю та ветеранів, та належні умови праці для цієї вакансії, але це не обмежує коло осіб, які можуть подаватись на цю вакансію.