Contact information

The job seeker has entered a phone number , email, address, Facebook and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/3309827/

Additional education and certificates

GoIT, основы программирования.

2016, 6 месяцев

Knowledge and skills

• Користувач ПК
• Пошукові системи
• Уверенный пользователь ПК (с 1998)
• Чесність
• Ведення онлайн-чатів
• L1
• Вхідна лінія
• Швидкий набір тексту
• Jira
• Slack
• Багатозадачність
• Gambling Chats Verification
• Висока працездатність
• Уміння працювати в режимі багатозадачності
• Перша лінія підтримки
• Zendesk
• Відповідальність
• Risk management
• Helpdesk
• Ведення CRM
• Уважність
• Betting
• Gamling

Language proficiencies

• English — average
• Ukrainian — advanced
• Russian — fluent

Additional information

Male, 35 y.o., born in Kyiv/Ukraine, 15 June 1987, Ukrainian.
Phone number - [open contact info](look above in the "contact info" section) \ Telegram – @Burkovskiy87
Email – [open contact info](look above in the "contact info" section)
Live in Kyiv, near the subway station Lukyanovskaya.
Open to new projects (flexible shifts, night shift), desired salary - from $750+.
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Looking for work in Support Department, with the customer support agent function.
Full day in office, remote work, night shift, no calls, only chats\tickets\Helpdesk\Freshdesk.
Last 7 years increase experience in support, also have experience in Quality Control & Risk+KYC, shift lead, success manager, mentor.
Worked in online casinos, and trading companies.
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2006-2009 Computer club – “M-16”
Gamers computer club.

Position: Administrator-cashier.
Work function: help the clients with internet information, games, etc.
Was selling soda, sweet stuff, etc. on the bar, and made post-shift reports.
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2010-2015 - TV channel “Inter”.
Kyiv, https://inter.ua/en — television projects.

Position: Operator assistant and grew to light designer.
Work function: Help the cameraman with setting up the light and preparing the set for the start of the shoot.
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2006-2015
in parallel with my main job, I worked part-time as a security guard in nightclubs:
Night clubs:
“Forsage”, “Saxon”, “Prime”, “Renove”.

Position: Assistance head of the security department.
Work function: Maintaining order and tranquility at private and public parties at night.
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2010-2019 (Parallel work, purely as a hobby)
Stream platform “Twitch”
Moderator chats in cooperation with a few streamers (bloggers)

Position: Moderator chats, administrator groups in VKontakte.
Work function: Most part of the moderator function is observing correct chatting and banning viewers if they harass each other or send spam with offensive text.
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2017-2018 - Online-casino “Meanskins”, roulette.
One of the forms online-casino with bets of the game's items on the Steam platform (Counter-strike skins)

Position: Client support agent.
Work function: Provide customer support via chat and helped clients with bets, withdrawal requests, and site work.
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2018-2019 - Online-casino “Spinwin”.
Casino on CIS territory, Ukraine, Russia, Belarus, Kazakhstan, and Poland.

Position: Client support manager.
Work function: help clients with bets, withdrawal requests, site work, and verification.
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2019-2019 - Trading company.
Works all over the world, with clients from many countries.

Position: Customer support agent
Work function: work with the tickets\emails in Zendesk from the clients. Was helping complete the verification of the account. Risk+KYC.
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2020-2020 - Online-casino “Firstcasino”.
The casino is only in Ukraine territory.

Position: customer support agent, supervisor, QA manager.
Work function: Provide customer support via chat and helped clients with the site functions, verifications, games, and bets. Making most of the templates for conveyor work.
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2021-2021 - Online casino StayCasino.

Position: support agent, QA manager.
Responsibilities: provided customer support via chat and helped clients with site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
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2021-2023 - B2B support VBet.

Position: B2B support agent.
Responsibilities: Provide customer support via chat and helped clients with bets checks, calculations, Risk checks, and site work.
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2022-2023 - B2B support for a Market Company "IceMobile/Oxxo".

Position: B2B support agent.
Responsibilities: provide customer support through the Jira ticketing system, monitor traffic, and hand over to developers via Slack.
Postman, Swagger, JUnit, Jira, MongoDB.
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Personal skills:
· Ability to quickly solve crises and extraordinary situations (is a must for support agent);
· Experience with statistical analysis and reporting;
· Experience in team management;
· Skills in process optimization;
· Hard work, overtime, extra shifts bonus system, etc.