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Work experience

Customer Support Specialist

from 10.2018 to 12.2019 (1 year 2 months)
IQ Option, Remote (Online trading company)

Answering incoming chats, tickets, and emails from English-speaking users.

Assisting customers and resolving any issues related to company services.

Asking people from other departments for assistance if you realize you aren't able to resolve the issue on your own.

Stand at the frontline for technical support

Face all kinds of questions from the store clients over the live chat, Help Desk, and phone

Gather required information from clients and escalate issues to other internal resources according to the predefined process as required

Create and maintain documentation of modules.

Dispatcher

from 03.2017 to 09.2018 (1 year 6 months)
Global Express Logistics, Kiev (Transportation and logistics)

•Assigns drivers to convey freight as requested by customers, in compliance with DOT regulations and company guidelines.
•Utilizes load boards, call lists and other options to solicit work for available drivers.
•Communicates and confirms assigned dispatch for all assigned drivers.
•Communicates with customers on orders and schedules drivers based upon customer needs and driver availability.
•Makes adjustments with dispatch based upon changing customer needs and driver availability.
•Communicates customer, DOT compliance, violations and safety concerns to drivers as necessary. Manages issues and handles required discipline until escalated to the management team.
•Solicits and secures outside carrier support when work volume exceeds Company capacity.
•Works with Director of Sales to prioritize customer loads and ensures dispatch and sales are in alignment
•Works with drivers to ensure they are being efficient and productive.
•Optimizes revenue potential for each driver while minimizing empty miles.
•Clearly communicates to Owner/Operators and Company drivers expected gross pay for each load.
•Communicates customer issues and works with appropriate staff to resolve in a timely manner.

Teacher

from 01.2015 to 12.2016 (1 year 11 months)
Royal Academy, Kiev (Education and science)

Presenting Lessons In A Comprehensive Manner And Use Visual/Audio Means To Facilitate Learning
Providing Individualized Instruction To Each Student By Promoting Interactive Learning
Creating And Distributing Educational Content

Sales manager

from 01.2012 to 01.2014 (2 years)
Telecommunication plus, Accra (Financial company)

Help Direct The Team's Focus, Set Goals, Look At Data, Motivate And Help Create Training Opportunities •Analysis Budgets, And Determine Ways To Streamline And Improve The Sales Process.

Education

University of Ghana

Medical faculty, Accra
Higher, from 2010 to 2014 (3 years 11 months)

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Ability to analyze
• Creative Problem Solver • Good Team Player • Good Communica

Language proficiencies

English — fluent

References

Mr. Frank Hayford

Mr. Frank Hayford

LECTURER AND A CLINICAL DIETICIAN, UNIVERSITY OF GHANA