Serhii

Desktop Support Technician/ Field Service Technician

Serhii Shevchuk
Ukraine, Zhytomyr
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Summary:
Desktop Support Technician with 6+ years of experience. Seeking to save massive time and money for your company through proven skills in resolving complex network and computer issues.
Sound knowledge of operating systems ( Windows,MAC, Linux)
Proficient in Microsoft Office Suite. Ability to communicate technical solutions to non-technical users.
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Professional Experience:
Desktop Support Technician/ Field Service Technician, May 2007 – present
Servus Systems Integration Ltd.
Responsibilities:
Provided technical assistance on WAN via face-to-face and telephone contact
Provided advanced technological assistance to attend incoming calls by using IT Helpdesk handset or remote desktop assistance.
Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and associated software.
Resolved technically oriented user problems.
Liaised with appropriate users and IT staff regarding resolutions.
Performed product hardware, software, and services evaluations and repaired and replaced hardware and software.
Configured, installed and maintained network printers.
Setup print server and ensured connectivity with end-users
Repaired Desktops, laptops, printers, and any other authorized peripheral equipment.
Identified and repair hardware issues in a POS environment
Support ATMs and self-service terminals
Provided on-site field technical support, including, but not limited to, end-user problem-solving.
Installed and tested network infrastructure equipment including switches, routers, servers and structured cabling systems
Established and maintained proper business relationships with customers and peers.
Provided technical solution to the problems that occurred in the field

Field Technician (self-employed) August 2019 – present
Printec Group
Responsibilities:
Installed and maintained computer systems including software and hardware components.
Installed and tested network infrastructure equipment including switches, routers, servers, and structured cabling systems
Installed and maintained all hardware and software-related system
Resolved malfunctions and problems via upgrade, modification, repair and external support assistance

Field Service Technician January 2018 – January 2019
Innovative Banking Systems Ltd.
Responsibilities:
Supply and service support of Diebold Nixdorf banking equipment (hardware and software)
Support ATMs and self-service terminals; electronic cashiers; banknote and coin counters/sorters/packers; deposit equipment; CASHINFINITY - cash management systems
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Skills:
Windows OS
Linux OS
Mac OS
Android
MS Office
Software Support
Software Upgrades
Troubleshooting Networks
DNS, IPv4, TCP
NTP, SMTP, SNMP
Hands-on experience working as a Field Service Engineer
Experience in maintaining and repairing mechanical and electrical systems, including system test and calibrations
Excellent electro-mechanical and troubleshooting skills.
Ability to assemble and disassemble mechanical and electrical equipment
Ability to repair Computer components, equipment, and systems
Effective time management skills
Excellent problem solving and organizational skills
In-depth knowledge of the POS/ATM business line and functional area
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Education:
Master’s Degree (Specialist) Field Of Study Department of Information and Computer Technology, Zhytomyr State Technological University, Ukraine

Language:
English - intermediate
Ukrainian – native
Russian- native