Customer Support Representative (English, Chat)

We are looking for a support agent for Eloboss.net!

We provide virtual goods and services in competitive online games such as CS2, Valorant, Dota 2, and League of Legends worldwide, including Boosting, Coaching, and Accounts with Ratings.

Possible Schedules:

5/2, 12:00 — 22:00, $800/mo.

6/1, 12:00—22:00, $1000/mo.

Requirements:

• English B2 (with a test task), Russian C2.
• Have empathy and a willingness to help our clients in text chat. Have a clear understanding and prior experience in professional written communication with clients, and be able to handle customer interactions in a polite, efficient, and grammatically correct manner.
• Be a confident PC user and have basic Google Sheets skills.
• Have an analytical mindset, multitasking skills, be capable of basic counting, and possess basic logical thinking skills. Attention to detail and the ability to analyze information are essential.
• Know or ready to learn the basics of competitive online games, how the rating system works, etc.

Responsibilities:

• Respond promptly to incoming inquiries from prospective and current customers via live chat.
• Process semi-automatic orders and maintain a Google Sheets spreadsheet.
• Communicate with the rest of the staff to clarify information on order progress, any problems encountered, and other relevant details.

You can respond by sending a resume. Thank you for your attention :)