Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5056397/

Опыт работы

VoIP engineer

с 09.2024 по наст. время (7 месяцев)
voiphub, Київ (IT)

Analysis of problem calls and how to solve them. Installing an asterisk from the source code, connecting the CDR module, installing and configuring autotests to check the routes for passability of the number

VoIP infrastructure development and supportVoIP communication quality monitoring and analysisVoIP network troubleshooting and troubleshootingVoIP system configuration and debuggingVoIP system security measures development and implementationContinuous improvement of knowledge in the field of VoIP technologies

VOIP Team leader

с 12.2023 по 08.2024 (8 месяцев)
REDI(everad), Київ (Маркетинг, реклама, PR)

Working with ClickUp, Slack, Voiptime, Asterisk. Configuring trunks, writing dial plans, improving call connectivity, in-depth analysis of missed call reasons, resolving issues with providers, rerouting, setting up new lines, monitoring call performance, managing abandonment rates, implementing anti-bot measures, improving telephony quality metrics across different geographies. Training the team on telephony-related issues. Collaborating with third-party VoIP service providers, configuring Asterisk, managing lines, and troubleshooting.

VoIP Engineer

с 10.2022 по 12.2023 (1 год 2 месяца)
didglobal, Київ (IT)

Working with Streamco, MOR, billing systems, VitalPBX, supporting company clients and onboarding new ones, resolving communication-related issues, configuring trunks, routes, and dial plans according to client needs, finding new providers and call centers, integrating with billing, and working with the service.

System Administrator

с 05.2021 по 04.2022 (11 месяцев)
Rocketа, Вінниця (IT)

Maintenance and support of call centers, setting up and connecting new workstations for operators. Connecting to electricity (laying electrical cables, installing 220V network outlets), setting up and configuring network equipment based on Mikrotik, adding to the necessary VLAN. Installing and implementing seamless Wi-Fi based on Mikrotik. Setting up and configuring routers and switches from the same brand. Configuring the Yaware time tracker, Active Directory domain, and GLPI server on Proxmox. Working with electric locks and access control systems (ACS). Working with Asterisk IP telephony, deploying the server in Docker containers. Managing numbers in the dial plan, ensuring sequential and random display.

System Administrator

с 10.2018 по 06.2021 (2 года 8 месяцев)
Биокосметика, Вінниця (IT)

Support for a call center with over 200 users, including operators and office staff. Experience with FreePBX, Asterisk, Mikrotik, Active Directory (AD), GLPI, and 1C.

Expertise in setting up web servers (LEMP + WordPress, Nextcloud), and Proxmox. Connecting new equipment, and setting up and configuring Ubiquiti Wi-Fi.

Setting up and launching call centers from scratch, communication with providers, configuring trunks for IP telephony, troubleshooting communication issues in the call center, and configuring laptops, along with basic repairs.

Installing and configuring new servers, patch panels, and network outlets.

System administrator

с 12.2017 по 08.2018 (8 месяцев)
ПлазмаТек, Вінниця (Металургійна промисловість, металообробка)

Support of a computer network with 250 employees (software installation and configuration, modular repairs), remote user support (using TeamViewer), server administration based on Windows (working with Active Directory) and Linux (installation on HP proprietary servers for KVM under GLPI and various software). Configuration of Mikrotik routers (as repeaters, adding new VPN connections), L2 switch configuration (adding VLANs on ports, resetting port security). Working with CCTV cameras and recorders (Hikvision), access control systems (Uprox), and TRASSIR.

System Administrator

с 10.2015 по 04.2017 (1 год 6 месяцев)
Фреш хаус, Інші країни (Оптова торгівля, дистрибуція, імпорт, експорт)

Network support for a setup with 40 computers, including network cabling, cartridge replacement, installation of CCTV cameras and access control systems (ACS), software configuration, modular repair of PCs and laptops, procurement and assembly of PCs, connecting and configuring Wi-Fi routers, and working with Windows Server 2008, Windows XP, 7, 8, 10, and Linux.

Образование

ВНТУ

Компьютерный инженер, Вінниця
Высшее, с 2011 по 2014 (3 года)

Дополнительное образование и сертификаты

mikrotik.ua

1 неделя

Знания и навыки

• Windows
• Linux
• DNS
• DHCP
• Active Directory
• MySQL
• VPN
• MikroTik
• VLAN
• Android
• Git
• IOS
• Asterisk
• Docker
• KVM
• Proxmox VE
• Acronis
• OSI Model
• RAID
• GLPI
• LEMP

Знание языков

Английский — начинающий

Дополнительная информация

I can set up an office from scratch, including network configuration, connecting Wi-Fi routers, setting up IP telephony, deploying a WordPress site, installing cameras and recorders from Hikvision or any other brand, configuring an access control system (ACS), and deploying cloud servers with VPN connectivity.

Courses, Trainings, Certifications:

Asterisk PRO (2022): Completed an advanced Asterisk course. Learned to write callbacks for websites in PHP, integrate Asterisk with Telegram, write database queries, connect Asterisks together, and connect GSM gateways.
MTCNA (2021): Completed a basic MikroTik course and received the MTCNA certificate.
MTCSE (2021): Completed an advanced MikroTik course and received the MTCSE certificate.
Asterisk Administrator (2019): Completed a week-long intensive from mikrotik.ua and received a diploma as an Asterisk Administrator.