Customer Support Specialist

LCI-MTC GROUP SA — is a leading Swiss B2B Travel Company with 30 years of experience in the tourism industry offering variety of high-quality products and services: Online Booking System, accommodation, transportation and full range of DMC services available across the globe.

Our company conducts a competition to fill the vacancy of the Customer Support Specialist

Responsibilities:

• Control a call through effective communication technique — call management.
• Build customer relationship by listen actively, question appropriately and by providing update and feedback.
• Resolve conflicting situations by effectively using the interpersonal skills.
• Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, escalating unresolved problems.
• Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level.
• Multitasking. Manage multiple priorities and assignments (tasks) simultaneously
• Effectively use the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries — time management.
• Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
• Input data into systems and documentation.
• Keep clear evidence of losses occurred due to internal reasons and report to management
• Ability to solve problems. Identify root causes by asking the appropriate questions and apply intervention to address them.
• Undertake other tasks and projects as and when required.
• Supervise and manage the task distribution as and when required.

Requirements for a candidate:

• English Upper-Intermediate (B2) Mandatory
• Ukrainian (Native) Mandatory
• Travel industry and/or Call Centre experience
• Strong communication, problem solving, organizational skills.
• Good negotiating and influencing skills.
• Accuracy, research skills and attention to detail.
• Ability to anticipate and solve problems
• Team working skills.
• Stamina and persistence
• Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines
• Ability to work under pressure and to tight deadlines.
• Willingness and ability to take ownership for decisions.
• Computer literate. Basic knowledge of computer usage: Windows applications, email, and internet.

What do we offer?

• High wages
• Career growth
• Training of knowledge and experience
• Work remotely any part of the world