Customer Support Manager (CDL Truck Driving School, Fluent English, Spanish is a Strong Plus)

🇺🇸 Work with a U.S. CDL School — From Your City 🚛

This position is ideal for someone who wants to actively use and strengthen their English and Spanish skills through daily communication with English- and Spanish-speaking clients while building a long-term career with a fast-growing U.S.-based company. Spanish is a major advantage, but candidates who speak only English are also encouraged to apply.

This role is ideal for someone who enjoys communicating with people, paying attention to details, coming up with new ideas, managing people, and continuously developing professionally 📈

It is a great opportunity to build strong leadership, communication, and management skills while gaining valuable real-world experience working within the U.S. market.

The position is especially well suited for someone who is naturally more productive during afternoon and evening hours and appreciates the flexibility of a hybrid work environment 😊

📍 Zhytomyr (office-based with occasional remote flexibility)

🕒 Schedule: Monday — Friday, 15:00 — 00:30

🌍 Work with a U.S. CDL School — From Your City

Join a growing American company helping students start careers as truck drivers 🚛

🌐 Learn more about us:

https://roadrunnercdl.com/ / 🚛

https://lp.roadrunnercdl.com/ 🚛

🏢 About Us

We are a U.S.-based Truck Driving School located in Taylor, Pennsylvania. Our mission is to train students to operate semi-trucks and other heavy-duty equipment and successfully obtain their Commercial Driver’s License (CDL) — opening the door to stable, careers in the transportation industry.

Our potential students discover us through advertising on Google, Facebook, and Instagram. Those interested in getting their CDL submit applications, send messages, comment on posts, or contact us directly by phone.

Your role is critical — you will be responsible for promptly contacting every potential student and guiding them toward scheduling an appointment with our School Director.

💼 Why This Role Matters

You will be the first point of contact for our future students 😊 Every lead is important — your responsibility is to ensure no potential client is ever missed.

⚡ It is extremely important to contact each lead immediately after they submit an application, send a message, or interact with our page. Delays significantly reduce the chances of successfully reaching them later.

🔑 Key Responsibilities

• 📞 Call 100% warm leads (clients are expecting your call — no cold calling 😊)

• 📲 Take incoming calls and handle them professionally

• 💬 Respond promptly to messages on Facebook and Instagram

• 💭 Monitor and react to comments on social media

• 📅 Schedule appointments and guide prospects through next steps

• 📊 Monitor incoming leads and ensure all are handled properly

• 🚨 Ensure no lead is missed under any circumstances

• 🔁 Perform consistent follow-ups to maximize scheduled appointments

• 📝 Keep all communication properly documented and organized

🎯 Who We’re Looking For

🇺🇸 Fluent English (spoken and written); Spanish is a strong plus

• 😊 Friendly, confident, and client-oriented personality

• 📞 Comfortable speaking on the phone

• 📋 Highly organized and detail-oriented

• 📊 Excel literate (basic tracking, data entry, organization)

• 🔒 Reliable, accountable, and consistent

• ⚡ Able to work in a fast-paced, lead-driven environment

• 🌙 More productive in afternoon/evening hours

• 📍 Based in Zhytomyr

🏢 Work Format

Office-based in Zhytomyr 🏠 Occasional work-from-home flexibility when needed

• 🎁 What We Offer

• 🕒 Stable full-time evening schedule

• 🎓 Paid training provided — we will guide you step by step

• 💰 Performance-based bonuses (% per each enrolled student)

• 🚀 Work with a fast-growing U.S. company

• 📈 Clear processes and structured workflow

• 💼 A role where your performance directly impacts your income

⚠️ Important

This role requires focus and consistency. Every lead matters — it is critical to ensure each lead is contacted immediately, followed up properly, and given maximum effort to schedule an appointment.

📩 How to Apply

Apply via Work.ua

📞 Next Steps

If selected, we will contact you within 1−5 business days via phone, Viber, or Telegram.