Customer Support Agent

We are GotYourBack Support — Ukrainian IT-outsource company, working both in B2C and B2B market, providing remote technical assistance to English-speaking users all over the world, as well as being the voice of our partners' brands and the main tool for building trust and open relationships with their customers.

We are seeking a dedicated and enthusiastic Customer Support Agent for our new product.The ideal candidate will be passionate about helping customers, possess excellent communication skills, ensuring our clients have the best experience possible.

WHAT YOU GET:

• Adaptation and training system;
• Professional growth possibilities;
• Schedule: 5×2 (evening shifts)
• Additional benefits (health insurance, sick leaves, vacation, compensation system, team buildings and 🎁).

WHAT WILL YOUR WORKDAY LOOK LIKE? — YOU WILL:

• Respond to customer inquiries via email, and chat in a timely and professional manner;
• Troubleshoot and resolve customer issues related to our e-commerce tools and applications;
• Assist customers with account setup, product installation, and usage;
• Document customer interactions and feedback in our support system;
• Collaborate with other teams to address and resolve complex customer issues.

YOU WILL SUCCEED IF:

• You have advanced English (C1-C2) with excellent writing skills;
• You are afast typer and good with technology;
• You are a good listener and an excellent communicator (90% of your work will involve chatting with people, including dissatisfied clients. Your task is to find a key to all types of users);
• You are eager to learn and take ownership of duties;
• Proven experience as a Customer Support agent would be a big plus!

Send us your CV and become a part of our company!