Customer support manager

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us

What do we offer?

• Paid vacation/sick leave;
• Work in a friendly and young team with open-minded superiors;
• Various online events aimed at team building;
• Remote work format;
• Great opportunity for professional and career growth;
• Flexible shift schedule that can be adapted to your needs (night shifts are also available: ~4 per month);
• The ability to develop your skills and gain new knowledge with the company support (English language courses, etc.).

We expect that you:

• Ready to learn new information;
• 6+ month of experience in Customer Support field;
• Able to deal with the stressful situations;
• Quickly typing and know the PC at the level of a confident user;
• Have a B2 English level;
• You have a high level of communication skills;
• You know how to work with a large amount of information.

An advantage will be:

• Experience in a similar field;
• A powerful PC to ensure efficient work.

It will be great if your PC meets the following requirements:

1. PC/Laptop with uninterrupted power supply from 6 — 8 hours + uninterrupted internet supply;
2. RAM from 16 GB or more;
3. Windows 10 or 11 operating system;
4. A headset for communication with the team.

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat and other messengers;
• Interacting with other departments of the company to resolve customer issues. Hiring prosess: introductory meeting with recruiter > technical interview with Head of CS

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!