Medical Billing Customer Support Representative

Schedule: 16:00 — 01:00 (Ukrainian Time) Location: Remote (Ukrainian citizens are preferred)

Position Overview: We are looking for a dedicated, detail-oriented, and customer-focused Medical Billing Receptionist / Customer Support Representative to join our growing remote team. In this role, you will play a key part in ensuring smooth communication between patients and providers, supporting both billing and scheduling processes. Your work will directly contribute to improving patient care and satisfaction.

Key Responsibilities:

• Handle incoming patient calls promptly, professionally, and with empathy.

• Assist patients with billing inquiries, including explanations of charges, payments, balances, and insurance-related questions.

• Schedule, reschedule, or cancel appointments based on patient needs.

• Send appointment confirmations, reminders, and video links for telehealth sessions.

• Act as a patient coordinator, assisting providers with managing their daily schedules and appointments.

• Address patient requests and coordinate with internal departments to resolve any issues efficiently.

• Ensure accurate and up-to-date documentation of patient information in electronic health records (EHR).

• Provide clear, friendly, and supportive communication while addressing patient concerns or questions.

Qualifications:

• Fluent in English (both written and verbal); knowledge of Ukrainian and/or Russian is a strong advantage.

• Previous experience in customer service, scheduling, medical billing, or healthcare administration is preferred but not required.

• Ability to work the specified schedule (16:00 — 01:00 Ukrainian Time).

• Confident computer user with the ability to learn new software quickly (scheduling systems, EHR platforms, etc.).

• Excellent organizational and problem-solving skills with strong attention to detail.

• Professional, patient, and empathetic communication style.

What We Offer:

• Competitive, stable salary.

• Paid training and ongoing professional development opportunities.

• Fully remote work environment.

• Supportive team culture and career growth potential.

• A meaningful role where your work helps patients and providers every day.

How to Apply: If you are passionate about helping others and thrive in a dynamic, remote work environment, we would love to hear from you!

Please send your CV and a brief cover letter to: [відгукнутися]