Client manager

Dear Candidate,

Our company is proud to be ranked among the TOP 50 best law firms by «Юридична газета» and the TOP 100 leading law firms by «Юридична практика». For two consecutive years, we have earned recognition as a leading international law firm in Dispute Resolution by the global «ILFR 1000». TCM Group Ukraine is also celebrated as one of the top 15 HR brands (the top 15 law firms where students aspire to start their careers) and as a leading law firm in the field of alternative dispute resolution and debt restructuring practice.

We would be happy to receive your response as a resume for the vacancy we offer «Client manager».

Our company has an open position for a Client manager. Special requirements for applicants:

• Higher education (preferably legal);
• Excellent knowledge of Ukrainian and Russian (both oral and written) is a prerequisite;
• English level not lower than B2 — upper-intermediate;
• Experience with programs, social networks: AdobeAcrobat, CRM, Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Workspace (Drive, Docs, Sheets, Slides, Forms), Mac OS, Safari, etc.;

• Strong negotiation and communication skills;

• Skills in drafting and analyzing official letters and documents;
• Knowledge of the basics of international payment instruments and trade;
• Knowledge and understanding of the basics of international business, trade and law;
• Corporate financial literacy (the ability to form, write down costs for a project and justify its cost);
• Project management;
• Ability to work in multitasking mode;
• Ability and willingness to work remotely;
• Skills in planning and prioritizing one’s tasks;
• Punctuality;
• High speed of working with information;
• Sociability and openness;
• Willingness to go on a unique path and eventually become an integral part of the company.

Your daily responsibilities will include:

• Supporting clients with a large volume of cases (in English), conducting meetings (including online) and telephone conversations (in English);
• Developing the status of current clients to key ones;
• Excellent client service: reporting to clients, reporting on results in the form of analytics and information on project statuses;
• Preparing client data for the manager (collecting client analytics);
• Communication with foreign offices of the company;
• Formation/retransmission of rules, recommendations and client requirements for working with projects;
• Processing incoming client requests;
• Registration of projects in CRM;
• Control of project reports;
• Communication with teams;
• Communication with the client and counterparties regarding non-core requests;
• Regular communication with the client about the status of the case, key indicators regarding projects;
• Collection and preparation of analytics;
• Reconciliation of invoices with contractors for projects;
• Control of payment of invoices by the client.

What does our company offer to candidates?

• Competitive salary with a bonus system;
• Private health insurance;
• Support and mentorship from TCM leaders;
• Constant learning and development opportunities both within and outside the company;
• Broadening the boundaries and filters of perceiving work, life, and relationships;
• We are passionate about excellent client service;
• We like to learn and develop constantly;
• We maintain a positive mindset;
• We think outside the box like entrepreneurs, 24/7/365;
• Follow a unique path to become an integral part of the company eventually.

If you share our values and are eager to take on new challenges, we encourage you to apply for this position.

Best regards, TCM Group Ukraine Team