Customer Support Representative (USA Market, Night Shift)

About Us: We are an IoT product development company specializing in software solutions across the USA and Canada. As we continue to grow, we are looking for a dedicated Customer Support Representative to join our team.

Responsibilities:

• Handling Incoming Requests — Respond efficiently to customer support inquiries.
• Client Communication — Engage in calls with clients, addressing their concerns and providing necessary assistance.
• Service Cancellations — Process and manage requests related to service cancellations.
• Ongoing Support Tasks — Perform various customer support duties as required.

Requirements:

• Experience — Minimum of 1 year in customer support roles.
• Language Skills — Good proficiency in English (spoken and written).
• Availability — Must be available for night shifts.

Compensation & Conditions:

• Hourly Pay:
  • $3.5 per hour for the first 3 months.
  • $4 per hour after 3 months.
• Remote Work — Work from the comfort of your home.
• Work Schedule:
  • 22:00 — 08:00 (Kyiv time)
  • 24:00 — 10:00 (Kyiv time)
• Growth Opportunities — Potential for professional advancement within the company.
• International Experience — Gain valuable experience working in a global IT company.

If you’re a responsible and communicative professional looking for a stable hourly-paid night shift role in customer support, we’d love to hear from you!