Customer support specialist, спеціаліст з трекінгу в логістиці (нічна зміна)

Job Summary: As a Tracking Specialist at Empire National, you will play a key role in monitoring and managing freight movement to ensure timely and efficient deliveries. Your main responsibilities will include real-time truck tracking, maintaining communication with drivers, and providing updates to brokers, dispatchers, and customers. This position requires attention to detail, problem-solving skills, and the ability to work in a fast-paced logistics environment.

Key Responsibilities:

Real-Time Tracking & Monitoring:

• Track and monitor trucks and loads using GPS and dispatching software.

• Ensure all assigned loads are on schedule and proactively address any delays.
• Verify driver locations and estimated arrival times.

Communication & Coordination:

• Maintain constant communication with drivers to provide updates and resolve issues.
• Act as a liaison between drivers, dispatchers, and brokers.
• Notify stakeholders of any delays, route changes, or potential disruptions.

Issue Resolution & Compliance:

• Assist drivers with route adjustments due to traffic, weather, or road restrictions.
• Report and document any delays, accidents, or other critical incidents.
• Ensure drivers have the necessary permits, paperwork, and compliance with DOT regulations.

Reporting & Documentation:

• Maintain accurate records of load statuses, delays, and driver communications.
• Prepare and submit reports on tracking performance and issues.
• Log and track delivery times, dwell times, and any exceptions.
• Night shifts only, from 10:00 PM to 7:00 AM, four days a week: Thursday, Friday, Saturday, and Sunday. This is a permanent work schedule.»

Requirements:

Experience & Knowledge:

• Previous experience in trucking, logistics, or dispatching is preferred.
• Understanding of trucking regulations, tracking software, and load management.
• Familiarity with freight brokerage and carrier operations is a plus.

Skills & Abilities:

• Strong communication skills (verbal and written).
• Ability to multitask and handle high-pressure situations.
• Detail-oriented with excellent problem-solving abilities.
• Proficiency in tracking and dispatch software (e.g., Samsara, MacroPoint, FourKites, etc.).

Other Requirements:

• bility to work in shifts, including evenings, weekends, or holidays if required.
• A proactive mindset and ability to work both independently and in a team.

Why Join Empire National?

• Competitive salary and benefits package.
• Paid training. You will receive a salary during the training period.
• Individualized training. The training process is adapted to your needs, with no fixed duration.
• Additional free courses. Opportunities to improve your skills and expand your knowledge at no cost.
• Skill-based contests with bonus rewards. Regular internal competitions where top performers can earn additional bonuses.
• Opportunity to work in a fast-growing logistics company.
• Career growth and professional development in the trucking industry.
• A friendly and supportive team environment. If you’re looking for a dynamic and responsible role in the logistics industry, apply today and become part of our team!

Night shifts only, from 10:00 PM to 7:00 AM, four days a week: Thursday, Friday, Saturday, and Sunday. This is a permanent work schedule.

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