Sales Manager's Assistant, Customer Support Representative (Logistics, USA Market)

📝 Role Mission:

• Support the daily operations of our car shipping logistics team by handling administrative tasks from the sales agent, handle booking process, follow-ups, answer phone calls
• Assist clients with basic inquiries via email, SMS, and phone in a professional and friendly manner.
• Maintain and update records in our CRM system accurately and consistently.
• Coordinate with team members (the sales agent and support representatives)

🎯 Mission Summary: Assist the sales agent in handling the entire vehicle transport process — from booking new clients to coordinating all steps of the shipment. Support lead follow-up, help convert inquiries into bookings, and ensure clear, smooth communication between customers, drivers, and the team for a seamless transport experience.

✅ Requirements:

• Advanced English level (B2+)
• At least 1 year of experience in administrative, customer service, or operations roles (logistics background is a plus)
• Strong organizational and communication skills
• Comfortable working in a remote environment (reliable internet + laptop or computer)

🕒 Working Hours:

Monday to Friday

• 3:15 PM — 12:00 AM (Kyiv time) / 8:15 AM — 5:00 PM (EST)

🌟 Candidate Profile:

We are looking for someone who is:

• Highly organized and detail-oriented
• Reliable and proactive • Friendly and professional communicator
• Quick to learn and open to feedback

🎁 What We Offer:

• Competitive salary — above market average
• Opportunity for role growth and performance-based bonuses
• Full training and onboarding support
• Friendly and motivated remote team