Dispatcher (USA)

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and very responsible Dispatcher to join us. You will work with drivers, clients, and our internal team — and make sure everything moves smoothly (literally).

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.

• Salary: $800 during trial period (1−2 months), then — $1000/month.

• Schedule in high season (May-September):11:00 AM — 9:00 PM EST (18:00 — 04:00 Kyiv time), Monday to Saturday (more often will be 2 days off per week). Lunch break: 30 minutes (flexible time during the shift).

• English level A2+ — You must understand clients and give calm and clear answers when something changes.

• Training and support from the team.

• Work in CRM and other modern tools.

What You’ll Actually Be Doing

This is not just about «assigning drivers.» This role means being the pulse of operations during peak evening hours. You’ll have to make fast decisions, manage incoming requests, solve non-standard situations, and stay calm when others panic.

Your day (or evening) may look like this:

• Assigning moving jobs based on drivers, locations, and equipment needed.

• Planning routes that avoid traffic, delays, and chaos.

• Constant communication with drivers: updates, questions, solutions.

• Minimal communication with clients: mostly for schedule changes and support.

• Work in CRM: update order statuses, add comments, process payments, check pricing, fines, toll roads, and vehicle maintenance alerts.

• Solve urgent issues with a service-first approach.

• Suggest improvements so we can work faster and better.

This role is a great fit if you:

• Can handle multiple tasks at once and stay focused.

• Stay calm under pressure and think clearly.

• Are a responsible person who sees tasks through to completion.

• Learn tools and technology quickly.

• Understand job volume and scope.

• Communicate clearly and to the point.

• Can resolve conflicts considering both the client’s and the company’s interests.

It’s a plus if you have:

• Experience in logistics, dispatching, or customer service.

• Knowledge of New York and New Jersey geography (or willingness to learn).

🎯 Ready to take responsibility and keep things moving?

Send your CV! Alina, HR — Vector Moving