Customer support specialist

At Langate, we’re passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S. We’re here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.

To thrive in this role, we’re seeking candidates with at least 2+ years of Customer support experience. Your proficiency in being ‘the best friend' for customers will be a plus.

Requirements:

• 2+ years of customer support or customer success experience in the US or EU
• Self-management/organizational skills, goal-oriented, and outcome-oriented
• Great people skills, track record of being ‘the best friend' for past customers
• Understanding of Health care domain will be a plus
• Advanced English level

Responsibilities:

• Communicate with customers to ensure they’re receiving the tools and support needed to achieve their goals
• Perform administration of existing accounts and onboard new customers (register in the system, set up integration, and so on)
• Investigate and troubleshoot issues related to customer maintenance
• Monitoring the status and health of customer accounts in order to identify and fix problems before they are notified by customers.

Team: Project Manager, Product Owner, 5 Developers, 2 QA, Tech writer, Designer

Schedule: This is a full-time position requiring 40 hours of work per week. Your regular weekly schedule will be Monday to Friday from 8 am to 5 pm EST (this is 15.00 — 24.00 Kyiv time)   

Hiring process: HR interview + PI + tech specialists

We offer:

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance