Customer Care Agent (UA residence)

Who we are looking for:

We are currently looking for a responsible and motivated Customer Care Agent (UA residence only) who will become an important part of our team. We truly believe that sales & support agents are the face of the company and play a key role in delivering an excellent customer experience.

We are a fast-growing SaaS product company with customers mainly in the USA and EU.

Must-have skills / knowledge / experience:

• Advanced communication skills
• Ability to work full-time (4/4 schedule)
• At least Upper-Intermediate level of English
• High level of responsibility and attention to detail
• Well-developed self-management skills
• High level of stress resistance
• Tech-savvy and confident PC user

Would be a plus:

• Previous experience in Customer Support
• Work Schedule:
• 4 work days / 4 days off
• Two shifts: — Morning shift: 08:00 AM — 05:00 PM— Evening shift: 05:00 PM — 02:00 AM
• 1 hour break during each shift

Responsibilities:

• Represent our product and company in the most professional and friendly manner
• Assist potential customers with making purchases
• Support existing customers via live chat, email, and phone
• Actively contribute to improving customer service processes to enhance the overall user experience

What we offer:

• Trendy and technically advanced IT product
• Remote work opportunity
• Career growth prospects
• Competitive salary with opportunities for performance-based increases
• Social guarantees: paid vacation, sick leave, taxes covered

Please send your CV in English.