Collections clerk

Duties and Responsibilities include but will not be limited to:

• Making outbound collection calls in a professional manner

• Composing and send outbound collection emails

• Respond to inbound billing inquiries

• Troubleshoot/negotiate payments arrangements with clients whose account is in arrears

• Collaborate with other departments within the company to help resolve payment disputes and ensure customer satisfaction and retention

• Prepare and maintain collection reports, customer requested reports and other reports as directed by management

• Draft and process Legal Documents related to collections

• Provide back up support for minor billing/AR duties

• Conduct credit checks on new accounts

• Evaluate requests for credit increases.

Qualifications:

• 4−5 years of Collections and/or Accounts Receivable experience

• Excellent verbal communication skills

• Must be self-motivated

• The ability to problem-solve creatively

• Must be proficient in time management

• Negotiation skills

• Strong desire to achieve goals

• Basic computer knowledge/skills- including the ability to type 30 WPM

• Must be skilled with Microsoft Office Suite, in particular Outlook and Excel.

• Ability and openness to work with a diverse customer base

• Works well in team settings