Customer support representative (Advanced English B2)

Compliance and Support Representative

We are looking for a customer service expert with fluent English (both spoken and written).

Previous experience of 1 year as a Support agent is a must.

You are welcome to apply if you:

• are detail-oriented but still able to see the big picture;
• can handle complaints and issues;
• quickly and fully understand your client’s needs and requests;
• are able to work under pressure;
• are familiar with CRM systems;
• have strong communication skills;

• can speak confidently over the phone;
• have previous experience with live chats and emails (with helpdesk or Gmail Workspace).

The main duties on the shift are:

• to monitor transactions and request necessary supporting documents;
• to check the KYC documents in order to verify account information and to make records using the company’s CRM;
• to provide omnichannel support via email and chat,
• to call clients when necessary;
• to communicate with other company’s departments as needed.

Full-time remote position with working days from Monday to Friday, a nine-hour working shift with lunch and coffee breaks.

We offer a stable, full-time schedule — working hours are set and fixed per each agent and can be discussed during the interview.

Shift hours available (time by Kyiv, GMT +2):

• 9:00 to 18:00;
• 12:00 to 21:00;
• 17:00 to 1:00.

• Shifts can be changed by the management’s request with the mutual agreement.