Expert Level UX/UI Designer (Retail Industry)

Audit & Enhance User Experience Across Three Integrated Cloud Applications — Retail Kiosk Self-Service, Retail Administrative tool, and Mobile retail store operations App

Project Overview: We are looking for an experienced UX/UI consultant withself-service retail product development experience to conduct a professional design audit of our vending software ecosystem, which includes:

1. Kiosk App — A customer-facing Android-based touchscreen interface on physical vending machines.
2. Administrative App — A web-based tool used by our team and B2B clients for configuration and machine management.
3. Mobile Stocking App — A web-based application used by entry level retail employees for product restocking and maintenance.

These apps are in active use, functional, and stable — but we want to improve their design and usability to meet today’s best UX/UI standards.

Our Goal: Match and exceed competitors by improving user experience. This audit should help us align our design with modern UX/UI trends, usability principles, and user expectations across touchscreen and web application interfaces. We’re not just looking to fix usability bugs — we’re aiming to upgrade the overall user experience to be competitive, fluid, and intuitive

Objectives:

• Identify usability issues, friction points, and outdated design patterns.
• Analyze UI consistency, layout logic, and responsiveness across apps.
• Evaluate user flows and interaction models for clarity and efficiency.
• Benchmark against modern UX/UI best practices and competitor standards.
• Provide a prioritized list of recommendations — from quick wins to strategic redesigns.
• Share inspiration or mockups based on current design trends.

Deliverables:

• A UX/UI audit report covering all three apps (individually or in one unified document).
• Annotated screenshots with identified issues and suggested improvements.
• Competitive insights or references to design patterns used in similar apps.
• Wireframes or visual suggestions for improvement.

What We’re Looking For:

• Proven self-service experience in UX/UI auditing for digital products — ideally SaaS administrative apps, retail industry apps, or kiosk-based interfaces.
• Deep understanding of modern UX/UI trends, usability, and component design.
• Fluent English required: Strong communication and documentation skills.

• Experience with self-service kiosks
• Familiarity with accessibility standards (WCAG, ADA).
• Skills in design system thinking.

Timeline: We’re aiming for a turnaround within 2 weeks with ongoing work based on adoption of recommendations

How to Apply: Please send us the following:

• Portfolio or examples of past UX/UI audits or redesigns
• Availability and any questions you may have for us
• Let us know your preferred rate in USD