Night Manager, менеджер відділу прийому та розміщення гостей (нічна зміна)

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision «to fill the earth with the light and warmth of hospitality» has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

We provide you with:

• 12 hours working schedule from 20:00 till 08:00 — nights only, 2/2
• official employment with full social package
• medical insurance after probation period
• uniform
• free meals in cafeteria for Team Members
• gym access after probation period
• therapy sessions available
• attractive unique rates for accommodation around the world
• opportunities for learn and develop

We expect from you:

• knowledge of computer systems for registration, reservations, communications and back-up systems —OPERA.
• mathematical knowledge to understand and interpret numbers as they apply to operations.
• ability to read, write, speak and understand the English language to communicate with guests and team members.
• ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy.
• ability to lead, delegate, follow up and supervise staff
• knowledge of handling hotel emergencies (fire, theft, natural disaster) is very helpful.
• complete knowledge of hotel operations preferred
• military ticket for men

Your duties and responsibilities will be:

• exercise full hotel authority in the absence of the General Manager during the night shift.
• serve as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues.
• ensure total guest satisfaction and safety.
• tours hotel interior and exterior to ensure quality appearance, cleanliness, and lighting.
• reports any deficiencies and safety hazards to the engineer on duty.
• follow up to ensure deficiencies have been addressed and/or corrected.
• oversee the preparation of daily summary reports for distribution to various hotel departments on the day’s business activities.
• supervise and train night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed.
• maintain overall supervision of all night shift team members.
• enjoy the work as we do :-)