Customer Support, Booking, Sales Officer

Requirements:

• 1−3 years of experience in digital marketing, sales support, booking, customer service, administration, or a similar role.
• Excellent spoken and written English.
• Strong communication and organizational skills.
• Creative, proactive, reliable, and able to manage several tasks simultaneously.
• Confident using digital platforms, AI tools, CRM systems, booking systems, and online communication tools.
• Experience with Slack, Canva, social media, and digital advertising is an advantage.
• Basic website editing skills, including using AI-supported tools, are a strong advantage.
• Willingness and ability to learn new systems quickly.

Work Conditions:

• Full-time, remote position.
• Work across Northlight Real Estate and Tubielini Projects (Real Estate booking system and digital marketing& Sale of Tubielini)
• Daily communication and task coordination through Slack.
• Clear daily, weekly, and monthly work plans.
• Regular online meetings and progress updates.
• International and modern digital working environment.
• Training and support will be provided for company-specific platforms and processes.

Responsibilities:

• Support digital marketing and online sales activities for Northlight and Tubielini.
• Create, edit, and publish advertisements and social-media content.
• Manage customer enquiries across email, booking systems, social media, and other digital platforms.
• Assist with accommodation bookings, customer follow-ups, and booking administration.
• Provide professional customer service and respond to enquiries clearly and promptly.
• Update CRM systems, customer records, booking information, and task lists.
• Use AI tools to support content creation, research, communication, and daily operations.
• Assist with Canva designs and basic website content updates.
• Monitor ongoing tasks and provide regular progress reports.
• Support the team with general digital, sales, marketing, and administrative activities.