Оксана

Muchkina Oksana

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Gender: Female
Date of birth: 26 January 1980

Reside in: Kyiv
Citizenship: Ukraine, work permit at: Ukraine
Ready for business trips

Desired position:

Travel coordinator/ Customer service/ Sales Manager

Employment: part time, full time
Work schedule: remote working, flexible schedule, full day

May 2022- December 2023 Volunteer translations into Arabic, part time English tutoring, participation in several projects

April 2021- May 2022

August 2019-up to now

March 2019 — June 2019
4 months

MobiChord Inc. Company
Ukraine
Service Desk Representative
Dealing with the online system company, daily communication in English with the company's clients (calls, Emails, CRM tickets) for the purpose of execution certain tasks according to the position, providing information about existing services of the Company to the customers and partners of the Company.

Gladpharm LTD
Ukraine
Specialist in arranging Business Trips
Booking air/railway tickets, hotels, making transfer schedule for the trips, searching & checking the required information on various destinations, entry rules updates to different countries; processing contract signing procedure with the new partners, making translations to/from English, communicating with the partners in English, handling business correspondence, dealing with laboratories for passing PCR tests before the trip; comparing trips’ offers from different partners

Anex Tour
Tunisia
Hotel Guide
Hotel Guide duties: making info meetings, providing area highlights information, assisting the clients, problem solving, efficient trips sales
October 2017 — September 2018
1 year

Anex Tour, Dominican Republic
Hotel Guide, Company Representative
Efficient excursion and company’s services’ sales & guests support, problem solving, providing the information regarding the accommodation facilities & area peculiarities, providing translations when needed.
January 2007 — January 2017
10 years 1 month

Le Grand Travel, Pegas Touristic
Egypt, Turkey, Tunis, Greece
Hotel Guide, Company Representative
Hotel guide (in Egypt, Turkey, Tunis, Greece), excursion sales & guests support, problem solving, providing the information regarding the accommodation facilities & area peculiarities, providing translations when required.
January 2004 — January 2007
3 years 1 month

Hilton Fayrouz Hotel
Egypt (Sharm El Sheikh)
Guest Relation
Problem solving, dealing with guests' complains, VIP amenities check, White Gloves Check, guest satisfaction survey & report, assistance at check in & check out, providing connection between the Departments of the Hotel, translation support
March 2004 — July 2004
5 months

Hilton Long Beach Hotel
Egypt (Hurghada)
Guest Relation
Efficient problem solving, dealing with guests' complains, VIP amenities check, White Gloves Check, guest satisfaction survey & report, assistance at check in & check out, providing connection between the Departments of the Hotel, translation support
January 2003 — January 2004
1 year 1 month

Egypt Air
Ukraine
Sales manager, Interpreter, Assistant to the Manager
Tickets’ Sales, booking & printing of the tickets; promoting the Airline product, making translations to the Chief Manager, working on creation of different flights’ itineraries
January 2002 — January 2003
1 year 1 month

Travel Agency of VIP Navigations
Ukraine
Sales manager, Translator
Making translations, socializing with our partners from China, UAE, Morocco, France & other countries, business correspondence, travel packages sales (Egypt, China, UAE, Morocco, Turkey, Tunis), applying for visas
November 2002 — December 2002
2 months

Government Program for Libyan Students
Interpreter/Guide
Work as an interpreter for Libyan Students (Arabic,lections on bio-physics),work as a guide/interpreter for visitors from Saudi Arabia, oral translations on metal/wood
January 2001 — January 2002
1 year 1 month

Freelance Activity
Freelance translator
Juridical Translations to Arabic (Kiev), private tutoring of English
January 2000 — January 2001
1 year 1 month

"Edem" Travel Agency & Language School
Teacher of Arabic
Tutoring of Arabic Language
Education

Higher

2002
Kiev National Linguistics University
East-West Faculty, Specialization -Translator & Philologist of Arabic and English Languages

2000
Cairo University Courses (Egypt)
Faculty of Arts, Translation and Arabic Language Practice for Foreigners

Key skills:

Languages
Russian —C2 - Native
English — C1 — Advanced
Arabic — C1 — Advanced
Spanish — A2 — Elementary
Ukrainian — C2 — Native
French — A2 — Elementary

Skills
Sales Skills Driving Licence B Languages(Socializing & Translating) Public Speaking skills Dealing with VIP clients MS Office MS Excel

Driving experience

Driver's license category B

Additional information

About me
Hard-Working, active, sociable, open minded, have wide range of interests, tolerant, love to learn languages & to travel