Customer Support Agent

DBA is a rapidly growing outsourcing contact center serving the U.S. and Canadian markets, offering opportunities for work and professional growth in a friendly team.

Due to company expansion, we are looking for a Customer Support Agent with good spoken English to join our team.

What you need to know / be able to do:

• speak English fluently;
• have at least 1 year of experience;
• have experience working with English-speaking clients;
• stay calm and professional when working with different types of clients;
• be ready to constantly learn new information;
• we will teach you how to work with the CRM system it’s very simple.

Will be a plus:

• experience in logistics, call center operations, or customer support.

What you will do:

• answer customer questions;
• provide clients with brief background information about the company, its services, and promotions;
• clarify when the client is available to visit;
• work with the CRM system;
• no cold calling;
• no sales.

What we offer:

• a competitive rate and regular bonuses;
• paid training;
• foreign language practice with native speakers;
• training and professional development;
• career growth opportunities;
• full-time work with a flexible schedule;
• salary discussed during the interview;
• a friendly team.

Work Schedule:

• Full-time, five-day, 8 hours/day, 1 hour break.
• two floating days off per week.

We want you to feel comfortable with us, so that your work becomes a source of inspiration, self-fulfillment, motivation, stability, and good energy every day. We look forward to welcoming you to our team!