Оператор call-центру (German language)

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

• Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
• Presenting promotions, bonuses, and special offers tailored to client needs.
• Collecting and analyzing client feedback regarding product and service quality.
• Handling incoming requests via email and other communication channels.
• Providing consultations and support to clients, resolving issues and answering questions.
• Ensuring sufficient coverage of the active client base.
• Developing clients and converting active users into the VIP segment.
• Building long-term relationships and increasing client loyalty through a personalized approach.
• Handling objections and complex client cases effectively.
• Collaborating with internal teams to improve client experience.
• Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

• Fluent German (C1 or higher) — this is a must.
• Strong communication skills and confidence in client interactions.
• Ability to listen carefully and deeply understand client needs.
• High level of empathy and a client-oriented mindset.
• Ability to handle objections and complex cases.
• Experience working with European markets is a plus.
• Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

• Background in sales or client-facing roles.
• Experience in call centers or working with clients on weekends.

What we offer:

• Schedule: 5/2 from 12:00 to 21:00, with a future transition option to ¾ from 12:00 to 22:00.
• Remote work or offices in Warsaw / Kyiv — you choose.
• Competitive compensation: fix + performance-based bonus.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
• A supportive and friendly team with a strong knowledge-sharing culture.
• Coverage for professional learning and events.
• Team buildings, birthday greetings, and real human connection beyond work.
• Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀