Customer Support Representative (German B2)

Customer Support Representative — E-commerce

We are looking for a Customer Support Representative to join a fast-growing German e-commerce brand specializing in high-quality everyday essentials, including socks, underwear, and apparel.

The company is known for its attention to detail, innovative approach, and strong focus on customer experience. As the business continues to expand internationally, we are looking for a customer-oriented professional who enjoys solving problems, working in a dynamic environment, and continuously improving processes.

What you’ll do

• Respond to customer inquiries through a ticketing system and chat in a timely, professional, and empathetic manner.
• Investigate and resolve customer issues related to orders, returns, products, and accounts.
• Work closely with internal teams such as logistics, warehouse, and product teams to find effective solutions.
• Follow internal procedures and workflows to ensure accurate and consistent customer support.
• Identify recurring customer issues and communicate them to the relevant teams to help improve processes and the overall customer experience.

What we’re looking for

• Strong customer-oriented mindset and excellent communication skills.
• Previous experience in customer support is an advantage.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work accurately.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under pressure and adapt to changing priorities.
• Comfortable working in a fast-paced environment where processes and priorities may evolve.
• A proactive and flexible approach to work.

It would be a plus

• Previous experience in e-commerce or online retail.
• Experience working with ticketing systems or customer support platforms.

Working conditions

• Training & onboarding: 10:00 AM — 7:00 PM during the first month.
• After successfully completing onboarding and consistently meeting performance expectations, you will move to a flexible schedule.
• Weekend coverage: One Saturday and one Sunday per month are required, with a flexible weekday off in return.
• During major sales events, a few additional hours per week may occasionally be required. These overtime hours will be compensated with a bonus.

If you are customer-focused, detail-oriented, and enjoy working in a dynamic e-commerce environment, we would be happy to hear from you!