Sales Manager (Romania)

Hello, we are looking for an energetic Sales Manager with fluent Romanian language skills for our projects in the gambling industry.

We are a team of daring, innovative professionals. We are Cyberpunks, Cyber Jedi, and Pattern Breakers. Inspired by crazy ideas and a cool team, we create a quality product for the gaming industry and entertainment. We highly value intelligence, passion, and proactivity. We are constantly developing, and daily we struggle with routine and standards. We are changing the industry, changing the playing field so you can change the damn world.

Responsibilities:

• Communicate with the customers via phone, email and WhatsApp to promote the personalized bonus offers enhancing their experience;
• Build and maintain strong relationships with the customers by engaging in WhatsApp communications as a personal VIP manager to enhance satisfaction and retention;
• Analyze various reports and record the relevant information in order to be able to tailor the offers/communication according to the customers' preferences and gaming habits;
• Resolve the basic customers' queries regarding our product and redirect them to the Customer Support when needed;
• Be aware of all the current promos/product features, suggest some improvements based on the customers' feedback.

Requirements:

• Proficiency in Romanian (ideally, at a native speaker level);
• Intermediate level of English;
• Experience in a similar position (Sales Manager, VIP/Personal Manager, Customer Support Manager);
• Understanding of the key sales principles;
• Basic understanding of online casino flow and rules.

Personal features:

• Strong communication skills, customer-oriented approach, ability to work with objections and successfully upsell when applicable;
• Thoroughness, attention to detail when analyzing the information;
• Reactiveness and self-organization;
• Analytical and problem-solving skills;

What we could offer:

• Remote full-time work, flexible schedule;
• Vacation: 24 working days;
• 100% paid sick leave;
• Long-term cooperation;
• Remote medical support;
• Corporate psychologist;
• Bonuses in accordance with company policy;